Privacy Policy

Last updated: November 11, 2026

This policy explains what personal information Elite Forge Designs ("we", "us") collects when you visit tryeliteforge.shop or use our design services, how we use it, and the choices you have.

1. Information we collect

• Information you give us: your name, email address, company, website and anything you write in a project brief or email.
• Payment information: payments are processed by our payment provider, Stripe. Card details go directly to Stripe and are never stored on our servers. We receive confirmation of payment, the amount, and limited details such as the card brand and last four digits.
• Project materials: files, brand assets and feedback you share so we can do the work.
• Technical information: basic data our hosting provider records automatically, such as IP address, browser type and pages visited, used for security and to keep the site running.

2. How we use it

• To reply to enquiries and provide the services you sign up for.
• To process payments, send receipts and manage your membership.
• To keep the website secure and fix problems.
• To meet legal, tax and accounting obligations.

We don't sell your personal information, and we don't use it for third-party advertising.

3. Who we share it with

We share information only with service providers that help us run the business, such as our payment processor (Stripe), website hosting (Cloudflare), form delivery and email providers. They may use it only to provide their service to us. We may also disclose information if the law requires it.

4. Cookies

This site doesn't use advertising or tracking cookies. It may store a small value in your browser to remember that you've already seen the opening animation. Our payment page, provided through Stripe, uses cookies needed to process payments securely and prevent fraud.

5. How long we keep it

We keep enquiry emails for up to two years, and client and billing records for as long as needed to provide the services and meet tax and accounting rules, typically up to seven years.

6. Your choices and rights

You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it, by emailing support@eliteforge.com. Depending on where you live, including California and the European Economic Area, you may have additional rights under local law. We'll respond within 30 days.

7. Security

We use HTTPS across the site and limit access to client information to the people working on your account. No method of transmission or storage is perfectly secure, but we take reasonable steps to protect your information.

8. Children

Our services are for businesses and adults. We don't knowingly collect information from anyone under 18.

9. Changes

If we change this policy, we'll update the date at the top of this page.

10. Contact

Elite Forge Designs
support@eliteforge.com