Legal

Refund & Cancellation

Last updated: November 11, 2026

We want every member to stay because the work is good, not because they're locked in. Here's exactly how cancelling, pausing and refunds work.

Memberships (Standard and Pro)

Cancel any time. Email support@eliteforge.com or cancel from your workspace before your next billing date, and you won't be charged again. Your membership stays active until the end of the cycle you've paid for.
Pause instead. Pausing stops billing and saves the unused days in your current cycle, so nothing you've paid for is lost.
First-week guarantee. If you cancel within 7 days of your first payment and we haven't delivered a finished request yet, we'll refund that first payment in full.
Otherwise, because work starts as soon as a cycle begins, payments for a cycle that has already started aren't refunded.

If you cancel before the discovery workshop takes place, we'll refund the full project fee.
If you cancel after the workshop but before the first logo directions are presented, we'll refund 50%.
Once first directions have been presented, the fee is non-refundable.

If you were charged by mistake, for example twice for the same cycle, tell us and we'll refund the extra charge right away.

Approved refunds go back to the original payment method. They usually appear within 5 to 10 business days, depending on your bank.

Email support@eliteforge.com and we'll reply within one business day.